Lenovo 1 Year Premier Support With Onsite
Key Details:
- Hardware and software support
- Dedicated Premier phone support with no menus to navigate
- Unscripted troubleshooting
- Direct access to advanced-level technicians
- A single technical point-of-contact to manage the case through resolution
- Warranty repair parts prioritisation
Lenovo 1 Year Premier Support With Onsite
Description
Description
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
Advanced-level techs.
End to End case management.
Faster, first-time resolution.
Looking for a step-up for your business and your employees’ support experience?
Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
Advanced technical support available 24 x 7 x 365
Dedicated phone number and no phone tree menu to navigate
Single point of contact for end to end case & escalation management
Hardware and OEM software support1
Technical Account Managers (TAMs)
Proactive relationship and escalation management
Personalized recommendations for your business
Robust quarterly reporting
VIP Treatment
No waiting in-line
Next-business-day onsite labor 2
Parts prioritization 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Interested in advanced level technical support for your Lenovo ThinkVision monitors?
We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.
Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.
And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
| Features | |
|---|---|
| Phone support | Yes |
| On-site support | Yes |
| Service time (hours x days) | 24x7x365 |
| Response time | 24 h |
| Service included | Parts |
| Service type | Premier Support |
| Type | On-site |
| Product type | Upgrade |
| Number of years | 1 year(s) |
| License quantity | 1 license(s) |
| Packaging data | |
|---|---|
| Quantity per pack | 1 pc(s) |
Specifications
Specifications
-
Grade
-
Part Number
Grading Guide
Grading Guide
Brand New – This product is Brand New and in it’s original
packaging.
New - Open Box - This product is unused but the box has been opened.
New – No Box – This product is unused but doesn’t come with
the original box/packaging.
Refurbished – This product has been refurbished by ourselves
or by the manufacturer.
Excellent Used – This item is used, tested and fully working
but in like new condition. It may come with it’s original packaging or not,
please check the product description.
Good Used – This item is used, tested and fully working but
will show signs of cosmetic wear and tear. It may come with it’s original packaging
or not, please check the product description.
Parts – This item is sold just for parts, meaning it is
unworking or unable to serve it’s purpose. It may come with it’s original packaging
or not, please check the product description.
Warranty
Warranty
Brand New Products: All our Brand New products come with Manufaturer warranty. These can vary in length and it's important to check with the manufaturer of the product what warranty they provide and what is covered.
Used Products: All our used products come with 1 years warranty provided by us and some products may have manufaturer warranty.
Refurbished Products: With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues, that have not been influenced by the customer. There is also Manufactured Refurbished products which they will specify how long their warranty is.
Custom Gaming PCs: All our Custom PCs by default come with 3 years warranty. This includes parts and labour. You can also upgrade to 5 years warranty. Our warranty includes all hardware issues relating to the machine. If there is any faults, we will attempt to solve this remotely and if needed get the PC collected and back to base for repair.
Read more - Warranty Information
PDFs/Manuals
PDFs/Manuals
For extra information please see the manufaturers website
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