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Shipping & Returns

Find out everything you need to know about shipping, returns, refunds and more.

Shipping & Returns FAQs


What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

All our products and custom builds are dispatched between Monday to Friday. WE DO NOT DISPATCH ON WEEKENDS. Almost all of our PCs are built to order, meaning unless otherwise stated, there is a build time of around five to ten working days before it is shipped, you will then be sent an email with your courier tracking number. OUR CUT OFF FOR NEXT DAY DELIVERY IS 1PM.

What are my shipping options?

You can choose from various couriers that we use on a day to day basis, Our main couriers are DPD and Royal Mail. We also offer special couriers that will deliver from door to door at a custom price.

How do I track my order?

You can track your order from your account, alternatively you can use the link in the shipping confirmation email sent when shipped from us.

I’ve ordered from you off Amazon: who will send me the order confirmation and shipping details?

Amazon will provide all order and shipping confirmation communication: this is to avoid conflicting messages and reduce confusion.

Returns, Refunds and Cancellations

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have and include all the original packaging.

How long will it take to receive my refund?

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

How do I cancel an order?

Please login to your account to request to cancel, if you checked out as guest please email orders@directcomputers.co.uk, contact us via our live chat on our website or call 0114 296 0035 to request to cancel your order before it ships. If it has already shipped you will need to request a return and follow the instructions.

What happens if my order is damaged in transit?

If your order is damaged in transit, we will arrange this to be returned to us for replacement or for a full refund.Our full guide to the process when dealing with damaged items can be found here.

What to do if my order hasn't arrived?

If your order hasn't arrived yet, make sure to first check if you have ordered a custom built PC, as these take around 4-6 working days from the time of purchase to build unless it's from our Next Day range. If you have received tracking but the item hasn't arrived please check the courier website. If you're still concerned please contact us.

I have bought a product off you from Amazon and I wish to return it

Amazon’s return policies allow for the return of new, unopened items within 30 days of delivery for a full refund. As a seller, we are bound by Amazon’s return policy and will accept these returns and provide refunds where necessary.

Packing guidelines for returns

It is best to use the original packaging.  Please ensure you keep your original packaging throughout the 30 day return window. If you no longer have this,then a double corrugated, strong cardboard box with high-quality bubblewrap (with large bubbles) is your next best option. Your PC may not be covered by our insurance if not packed according to these guidelines.

Ensure the corners of the PC are protected with either the polystyrene it was originally wrapped in or athick layer of bubble wrap. There should be a gap of at least two inchesbetween the PC and the inside of the box which should be filled with bubblewrap, wedges of cardboard and/or polystyrene. Protect the GPU inside by using either the instapack foam all of our custom builds are shipped with, or if you no longer have this, then use a piece of high density foam inside the case to prevent the GPU from being knocked out of place.

Cover the entire PC in bubble wrap: all sidesand edges should be thoroughly protected. If shipping extras such asmonitors, ensure it is unattached from any stands and wrap in a doublelayer of bubble wrap.

Once the item is packaged, it should betransported in a its original box or a box of similar size. Please ensurethe item/s are packaged tightly and can't move around.

Once you have wrapped up your PC, you must sendphotos to customerservice@directcomputers.co.uk before we will arrange a collection for you for purposes of our insurance.

Our collection policy and guidelines

We use DPD for the return of the majority of our items such as computers, monitors and laptops. Please be aware collections can only be made Monday to Friday between 9am and 5pm. Weekend collections are not possible.

Smaller items such as parts (example: Wi-Fi Dongle) may require returning via a DPD drop off point or via Royal Mail at your nearest post office.

If you would prefer to arrange your own courier for returning your item please let us know in advance when you request a return.

I've purchased software. What is the returns policy?

We do NOT provide refunds for purchases of Windows licenses that are either bought independently or ones that come pre-installed on your system, in accordance with Microsoft policy.


For more specific and indepth information please read through our policies via the links below.

Delivery Charges

We constantly monitor our Delivery Charges and the service provided by our logistics partners to ensure our customers always get the most reliable and cost-effective service possible.

We offer a wide range of delivery options, from standard next-day delivery, saturday delivery, free delivery, collection and pre-12 and pre 10.30am delivery.

Most consignments (other than same-day deliveriesI) are fullfilled by DPD, DHL or Royal Mail. Once your order has been despatched from the us you will receive a Tracking number. When shipped via DPD on the day of delivery you'll have your 1-hour delivery timeslot confirmed. Your order can be tracked on the DPD website, dpd.co.uk, via your My Account page on our website website or via DPD's Android and iTunes apps.

Standard Next Day from ONLY £5.99

Next Day Pre-Midday from ONLY £14.99

Next Day Pre-10.30amfrom ONLY £17.99

Saturday delivery from ONLY £24.99

Collection from Direct Computers: FREE

Free Delivery: Within 5 Working Days

Northern Ireland orders will be charged from £13.99 ONLY, and £21.99 for ROI, on a 2-3 working day service.

Deliveries to Scottish Highlands, Northern Ireland, ROI & Channel Islands will take 2-3 working days.

Shipments internationally will start from £40 on a 2 to 11 Business days service.

Exact delivery costs will be displayed at checkout, depending on the service required.

Orders placed after 5pm on Friday and during the weekend will be processed the following business day.

For Saturday delivery orders must be placed before 1PM on Friday.

Deliveries, Collection and Tracking

Collect from Direct Computers

If you would prefer to collect your delivery, please just give us an approximate time and date and we''ll have you''re order ready for you to collect. We''d love to meet you, so please feel free to contact us and let us know when you can arrive.

Special Courier/Same Day Delivery

We can arrange for a same day delivery or special courier. We tend to offer this service to high value orders and PCs due to their weight. You can also contact us directly for a quote regarding this, depending on the location the average price is around £100.

Direct Deliveries

We offer a Direct Delivery whitelabel service to deliver direct from Direct Computers to your customers. This is a free-to-use service.


All packages can be tracked in My Account.

Anti-Fraud Checks

Purchases made through our website are subject to analysis via our anti-fraud system, and we hold the right to offer alternative payment methods if the checks return unsatisfactory or high-risk. If your order is flagged in our system a member of our Anti-Fraud team will review your order which typically takes 24-48 hours.They may need to ask for extra documentation for verification such as ID, proof of address and more. If you cannot provide this information when asked we would be forced to cancel your order.


These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the Direct Computers website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.