5.1

All our products and custom builds are dispatched between Monday to Friday. WE DO NOT DISPATCH ON WEEKENDS. Almost all our PCs are built to order, meaning unless otherwise stated, there is a build time of around five to ten working days before it is shipped, you will then be sent an email with your courier tracking number. OUR CUT OFF FOR NEXT DAY DELIVERY IS 1PM.

5.2

 Most of our packages are sent through DPD with tracked next day delivery. Once your purchase has been dispatched, you'll receive a notification either via email or SMS so you'll know when to be in for your package. DPD WILL CONTACT YOU ON THE DAY OF DELIVERY WITH A TIME SLOT BETWEEN 9AM-5PM, WE CANNOT CONTROL THE TIME IT'S DELIVERED, DPD DECIDE THE TIME. If you're unavailable to take your package, DPD provide alternative options found on their app or on their tracking page. If you need delivery to be on a specific day, please get in touch so we can dispatch it on the right day for you.

5.3

 Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

5.4

 Please ensure that you or someone who is authorised to sign for the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage, then you can either refuse the delivery or sign for the package as damaged.

5.5

The Products will be at your risk from the time of delivery.

5.6

You may collect the goods from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name, order confirmation and address.

5.7

 Please inspect you item for damage within in the first 48 hours after your item has been delivered. If you do not inform us of damage within this time frame you may not be entitled to a refund.

5.8

 When either ordering a Custom PC or other product, please keep your original box and packaging. Failure to do so will result in implications in returning the product. Please see point 6.12 of Clause 6 in our Terms and Conditions.

5.9

 If you order Products from our Website for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

5.10

 Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK. 

6.1

If you are purchasing as a consumer, you may cancel a purchase if the item hasn’t already been shipped. You must notify us via phone or email and quote your order number, name and address.

6.2

  If a item has already been shipped and you which to cancel your order, you must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.3

If required we can arrange collection using our courier, who can collect from most areas of the United Kingdom. Price is subject to weight and value. You will be liable for any damages in transit as a result of incorrect packaging

6.4

 Once the cancelled products are received by us, we will refund your debit or credit card or issue a bank transfer for the full amount paid within 14 days including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the Goods if applicable.

6.5

Except in the case of faulty or mis-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request.

6.6

 Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded.

6.7

 A full statement of your legal rights under The Consumer Contracts Regulations 2013 may be obtained in the UK from your local Citizen's Advice Bureau or Trading Standards Office.

6.8

  If the goods supplied to you are incomplete/incorrect or physically damaged, then you should notify us via email or phone by informing us within 48 hours of receipt. Failure to notify us with 48 hours of receipt will result in the determination that any physical damage occurred whilst in your care and that the goods were supplied correctly and in full.

6.9

  If you suspect that the Goods are faulty and wish to return them you must contact us within 48 hours of discovering the fault and submit a return form via our website. Failure to inform us may impact your rights to a refund. If you are buying as a gift, we highly recommend opening and checking the contents before giving as a gift just in case your order has experienced damage in transit. We will examine the returned product and if you are entitled, we will notify you of your options (which may be to either repair, replace or refund) via e-mail within a reasonable period of time. We will process a repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective Product.

6.10

Unless there is a manufacture fault, returns of PCs will not be accepted past the 30 day period for issues that are to be expected, such as: coil whine or noise from fans.

6.11

For refunds, we will make the reimbursement as soon as possible.

6.12

For any returns due to damage or suspected faults, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and new packaging if required. We do not offer a collection for orders delivered to outside of the UK.

6.13

Where collections are arranged by us, you still have a duty of care to ensure the products are packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we require the original packaging to be used. If original packaging is not available, you may use your own packaging subject to approval by our shipping team. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.

6.14

 When you return goods using your own delivery method, where goods are found to be defective we will refund up to £10 of the cost incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

6.15

When returning goods under the 14 day cooling off period, if the goods are not in a re-saleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund or no refund at all, depending on the condition.

6.16

Consumers have the statutory warranty rights for goods at their disposal.

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 30 days after delivery. Following ‘The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations’, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund if: 

You inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. 

The goods must be in an ‘as new’ condition 

Returned in the original, undamaged packaging, along with any accessories. 

You can examine the goods as you would in a shop, but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. Software packaging discs must still be sealed. In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract. If you consent to a digital download starting within the 14-day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund. 

If your machine is Hardware banned, this would immediately void the warranty on your machine. As this process cannot be undone, you would be required to pay for the replacement parts. In some cases it can be multiple parts that are banned, including memory, storage, motherboard and more. WE DO NOT SUPPORT CHEATERS!

For all Trade In's we do not accept returns or refunds. This is due to the product that is traded in to be used for other means, value being since depreciated and therefore is immediately void from returns or refunds. 

Refunds 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund 

General 

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. 

These terms and conditions only cover the Direct Computers website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.            

7.1

 In addition to any warranty that you may have purchased with your Goods, all Goods that we supply are warranted free from defects for 12 months from the date of supply if the item is brand new. If the item is a custom built gaming PC, the warranty is for three years from the time of purchase. This warranty does not affect your statutory rights as a consumer.

7.2

Goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time a return material authorisation (“RMA”) is generated.

7.3

Goods sent back to us for repair or replacement are subject to testing. If no fault is discovered, the customer is liable to cover the cost of shipping the items to and from them. The customer will be invoiced these costs and items will be returned upon payment.

7.4

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer's instructions, or any alteration or repair carried out without the manufacturer's approval.

7.5

We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.

7.6

 We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS have been replaced without authorisation.

Any tampering, repair or modification by unauthorised personnel will void your warranty immediately.

7.7

Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.

7.8

 In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.

7.9

Any software installed by us on any of our PCs is under its own manufacturers' warranty. In the event of defective software, then the manufacturer is to be contacted for warranty support. If you require software support, then our regular IT support rates will apply.