When you complete your purchase with us, it’s important to be aware of what our warranty covers and what you need to add to your purchase depending on the protection you require. We provide three types of warranty on our website.
Our Warranty (All our brand-new systems)
Our standard warranty activates upon delivery to you and is viable for three years unless you have upgraded to extended warranty for five years. This warranty is for hardware only. For custom built computers or gaming pcs, we provide warranty for physical faults or damage in transit. Any and all programs installed by you on the machine and any changes you may make to your machine are not covered under our warranty. For instances if we find there to viruses, malware or hacks used on this machine, this will void all warranty. We can provide a removal service but again, this is not covered under our standard warranty and comes at an additional charge.
Manufacturer Warranty
For products such as laptops, desktops, PC components and more they have manufacturer warranty. If a product is brand new this can sometimes be around 3+ years, if the item is manufacturer refurbished it tends to be 1 year so make sure to check or ask us if you're looking to purchase a product and aren't too sure on the warranty and what's included. The parts that are used to build up the Custom PCs also come with manufacturer warranty, so while our warranty may only run up to 3 years, the parts included in the build can have warranty lasting past that point.
Refurbished Products
We tend to from time to time take old hardware and refurbish them. With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues, that have not been influenced by the customer.
If you wish to contact us about your warranty because of a technical fault, the first process is to contact us via customerservice@directcomputers.co.uk. This is most preferable to us as photos proving hardware faults can be sent at the same time. You can also call us on: 0114 296 0035 but we will likely need photo evidence of the fault in question. Once a dialogue has been established one of our team will discuss options available to you and the next steps to take.
We do provide a one-year technical support package or pay as you go service for all PC purchases with us, which starts at £9.99 and includes virus/malware removal, software support and more. This can be found here - https://directcomputers.co.uk/collections/direct-protect-it-support
