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Warranty Information

When you complete your purchase with us, it’s important to be aware of what our warranty covers and what you need to add to your purchase depending on the protection you require. We provide two types of warranty on our website.

Our Warranty (All our brand-new systems)

Common issues/Troubleshooting

Our standard warranty activates upon delivery to you and is viable for one year unless otherwise stated. This warranty is for hardware only. For custom built computers or gaming pcs, we provide warranty for physical faults or damage in transit. Any and all programs installed by you on the machine and any changes you may make to your machine are not covered under our warranty. For instances if we find there to viruses, malware or hacks used on this machine, this will void all warranty. We can provide a removal service but again, this is not covered under our standard warranty and comes at an additional charge. For machines not built by us such as laptops, they have manufacturer warranty and also our warranty that covers hardware faults.

If you wish to submit a ticket about your warranty because of a technical fault, the first process is to contact us via customerservice@directcomputers.co.uk. This is most preferable to us as photos proving hardware faults can be sent at the same time. You can also call us on: 0114 296 0035 but we will likely need photo evidence of the fault in question. Once a dialogue has been established one of our team will discuss options available to you and the next steps to take.

We do provide a one-year technical support package for all PC purchases with us, which comes at a cost of £70.00 and includes virus/malware removal and software support. This can be found under the “addons” section on a Gaming PC product page.

With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues, that have not been influenced by the customer.

Keep your PC up to date

Windows will tend to automatically apply updates but sometimes it might need a helping hand. Simply press the Windows key and type Windows updates, from there click Check for Windows Updates and then install any that pop up.

Keep your drivers up to date

One of the main drivers will be your graphics card, if you have a Nvidia one, you'll see in the bottom right the Nvidia control panel/experience, from there you'll be notified when a new update comes out for your GPU.

I've encountered a BSOD (Blue Screen of Death)

When this screen comes up, you'll receive an error message, make sure to remember this and make a note. Most BSODs come from installing an application, updating a driver or having something causing compatibility issues. It's important to remember what happened before you started seeing it. Contact us if you receive this issue.

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