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Warranty Information

View our warranty information, how to upgrade and PC aftercare support packages

Warranty Information

When you complete your purchase with us, it’s important to be aware of what our warranty covers and what you need to add to your purchase depending on the protection you require. We provide three types of warranty on our website.

Our Warranty (All our brand-new systems)

Our standard warranty activates upon delivery to you and is viable for three years unless you have upgraded to extended warranty for five years. This warranty is for hardware only. For custom built computers or gaming pcs, we provide warranty for physical faults or damage in transit. Any and all programs installed by you on the machine and any changes you may make to your machine are not covered under our warranty. For instances if we find there to viruses, malware or hacks used on this machine, this will void all warranty. We can provide a removal service but again, this is not covered under our standard warranty and comes at an additional charge.

Manufacturer Warranty

For products such as laptops, desktops, PC components and more they have manufacturer warranty. If a product is brand new this can sometimes be around 3+ years, if the item is manufacturer refurbished it tends to be 1 year so make sure to check or ask us if you're looking to purchase a product and aren't too sure on the warranty and what's included. The parts that are used to build up the Custom PCs also come with manufacturer warranty, so while our warranty may only run up to 3 years, the parts included in the build can have warranty lasting past that point.

Refurbished Products

We tend to from time to time take old hardware and refurbish them. With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues, that have not been influenced by the customer.

If you wish to contact us about your warranty because of a technical fault, the first process is to contact us via customerservice@directcomputers.co.uk. This is most preferable to us as photos proving hardware faults can be sent at the same time. You can also call us on: 0114 296 0035 but we will likely need photo evidence of the fault in question. Once a dialogue has been established one of our team will discuss options available to you and the next steps to take.

We do provide a one-year technical support package or pay as you go service for all PC purchases with us, which starts at £9.99 and includes virus/malware removal, software support and more. This can be found here - Click here

Warranty Upgrades

Enhance the longevity of your PC with our warranty upgrade options. Extend your coverage to five years for added peace of mind and protection against unexpected issues.

Upgrade your Warranty

Direct Protect Tech Support

Optimize your tech's performance with Direct Protect IT Support. Our comprehensive package ensures smooth PC and laptop operation, offering software assistance and troubleshooting. Benefit from free phone support, remote assistance, and diagnostics. Explore flexible pricing options starting at £9.99/month. Cancel anytime. Keep your devices running smoothly with Direct Protect.

  • Direct Protect Support Package 1 Month £9.99

    Our Direct Protect Support Package ensures that your PC and/or laptop runs efficiently and any software issues are cared for.

    This support package includes:

    • Free recovery/OS branded USB to post out to you when needed.
    • Free phone support and assistance.
    • Remote assistance for software issues.
    • Running slow issues/diagnostics.
    • Help configure, update and keep your PC and/or laptop maintained when needed.

    All hardware issues are covered under warranty. All software issues aren't covered under warranty. We can offer assistance in upgrades to Windows 11, fresh reinstalls and any other software/game issues per 1 device.

    Pricing:

    • Discount available on multiple PCs and/or laptops.
    • Monthly subscription no commitment on direct debt for £9.99 a month. Paid monthly.
    • Yearly paid upfront for 12 months £6.99 (£83.88 a year)


    All available via direct debit. Cancellation is available at any time.

  • Direct Protect Support Pay As You Go - Remote IT Support 30 Minutes £18

    Pay As You Go for our Direct Protect Support Pay As You Go - Remote IT Support. 

    This support package includes:

    • Remote Support from one of our IT technicians based on the amount of time purchased.
    • Flexible options so you can choose what amount of time works best for you based on your issue. Feel free to contact us before so we can give you free advise.
    • This includes Phone Support and remotely logging into your device.
    • Remote assistance for software issues.
    • Running slow issues/diagnostics.
    • Help configure, update and keep your PC and/or laptop maintained when needed.

Avast Antivirus Software

Defend your digital world with Avast Antivirus Software. Stay ahead of cyber threats with cutting-edge security features. Protect your devices from malware, viruses, and other online dangers with Avast's powerful solutions. Explore Avast's range of antivirus software for robust protection and peace of mind.

  • Avast CloudCare Unmanged 1 Year £40

    Select this package and you will manage your own Anti-Virus software and any additional addons you select. Your computer will be protected from viruses and malware when searching the web, using your email or any day to day activities on your device.

    ✔️Anti-Virus Protection

    ✔️Malware Protection

    ✔️Mail Shield

    ✔️Web Shield

    ✔️Firewall

    ✔️Anti-spam

    ✔️Real Site Protection

    ✔️Rescue Disk

    ✔️SecureLine VPN

    ✔️Wifi Inspector

  • Avast CloudCare Managed 1 Year £109.99

    Avast CloudCare Antivirus Managed is a service where we manage your device/s so you don't have to. We have a dedicated Cloud Management Platform where we can view your devices, monitor them, perform Cloud Backups, Patch Management, Remote Access and our technicians will recieve alerts when an issue arrises before you notice anything going wrong. If you are a consumer with 1 device or a business that has multiple devices we can manage as many as you require.

    ✔️Managed Antivirus Protection

    ✔️Managed Malware Protection

    ✔️24/7 Remote Access & Monitoring

    ✔️Exchange & Mail Shield

    ✔️Behavior Shield

    ✔️Firewall

    ✔️Web & Real Site Shield

    ✔️Anti-spam

    ✔️Browser Cleanup

    ✔️SecureLine VPN

    ✔️Password Manager

    ✔️Wifi Inspector

    ✔️Instant App Updates

PC Software

View our range of PC software including Microsoft Office, Windows Licences and Norton Antivirus.