When you complete your purchase with us, it’s important to be aware of what our warranty covers and what you need to add to your purchase depending on the protection you require. We provide three types of warranty on our website.
Our Warranty (All our brand-new Custom PC systems)
Our standard warranty activates upon delivery to you and is viable for three years unless you have upgraded to extended warranty for five years. This warranty is for hardware only. For custom built computers or gaming pcs, we provide warranty for physical faults – as long as the warranty sticker on your Custom PC has not been removed and the components within the computer have not been handled in any way by anyone other than a Direct Computers authorised individual. Damage incurred during delivery, before the customer first receives the PC, is also covered. If hardware in the Custom PC does develop a fault, our warranty means that we will do our best to repair the component, and if we cannot do so, a functional refurbished replacement will be provided. If the item is out of production or unavailable, we will provide a similar refurbished item.
Any and all programs installed by you on the machine and any changes you may make to your machine are not covered under our warranty. For instance, if we find there are viruses, malware or hacks used on this machine, this will void all warranty. We can provide a removal service but again, this is not covered under our standard warranty and comes at an additional charge.
Manufacturer’s Warranty
Products such as laptops, desktops, PC components and more have a manufacturer’s warranty. If a product is brand new this can sometimes be for 3+ years, if the item is manufacturer refurbished it tends to be limited to 1 year so make sure to check or ask us if you're looking to purchase a product and aren't too sure on the warranty and what's included. The parts that are used to build up the Custom PCs also come with manufacturer warranty, so while our warranty may only run up to 3 years, the parts included in the build may have warranty lasting past that point.
Refurbished Products
We tend to from time to time take old hardware and refurbish it. With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues that have not been caused by the customer’s actions.
If you wish to contact us about your warranty because of a technical fault, the first process is to contact us via customerservice@directcomputers.co.uk. This is most preferable to us as photos proving hardware faults can be sent at the same time. You can also call us on: 0114 296 0035 but we will likely need photographic evidence of the fault in question. Once a dialogue has been established one of our team will discuss options available to you and the next steps to take.
We do provide a one-year technical support package or pay as you go service for all PC purchases with us, which starts at £9.99 and includes virus/malware removal, software support and more. More information on this service can be found here - https://directcomputers.co.uk/collections/direct-protect-it-support