Our standard warranty activates upon delivery to you and is viable for one year unless otherwise stated. This warranty is for hardware only. For custom built computers or gaming pcs, we provide warranty for physical faults or damage in transit. Any and all programs installed by you on the machine and any changes you may make to your machine are not covered under our warranty. For instances such as viruses or malware, we provide a removal service but again, this is not covered under our standard warranty and comes at an additional charge. For machines not built by us such as laptops, they have manufacturer warranty and our warranty that covers hardware faults.
If you wish to submit a ticket about your warranty because of a technical fault, the first process is to contact us via firstname.lastname@example.org. This is most preferable to us as photos proving hardware faults can be easily transferred. You can also call us on: 0114 296 0035 but we will likely need photo evidence of the fault in question. Once a dialogue has been established one of our team will discuss options available to you and the next steps to take.
We do provide a one-year technical support package for all PC purchases with us, which comes at a cost of £70.00 and includes virus/malware removal and software support. This can be found under the “addons” section on a Gaming PC product page.
With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues, that have not been influenced by the customer.