Support Services
Expert technical support and proactive professional services ensure your business continuity and peace of mind
Reliable connectivity is essential for your business and for your customers.
Unplanned outages have a direct impact on revenue and productivity, but they also jeopardize your hard-won reputation and frustrate your customers.
- 3x Outages last longer than customers want
- $10K Average cost of IT downtime
- 67% Businesses that are unprepared for IT outages
We support your IT team to help them deliver the best experience for your staff and customers.
Net.Cover is a support plan that extends from the access edge to the mission-critical core components of your network.
With technical assistance available on-tap and rapid response time, issues don’t need to stop your business operations.
- Next Business Day hardware replacement
- Access to software security updates and feature upgrades
- On-call knowledge and remote sessions to resolve problems fast
- Configuration assistance to proactively avoid issues
- On-demand web-based support services and knowledge base
| Features | |
|---|---|
| Compatibility | AT-X950-52XTQM |
| Advance exchange service | Yes |
| Web support | Yes |
| Phone support | Yes |
| On-site support | No |
| Service time (hours x days) | 12x5 |
| Number of years | 5 year(s) |
| License quantity | 1 license(s) |
-
Grade
-
Part Number
Brand New – This product is Brand New and in it’s original
packaging.
New - Open Box - This product is unused but the box has been opened.
New – No Box – This product is unused but doesn’t come with
the original box/packaging.
Refurbished – This product has been refurbished by ourselves
or by the manufacturer.
Excellent Used – This item is used, tested and fully working
but in like new condition. It may come with it’s original packaging or not,
please check the product description.
Good Used – This item is used, tested and fully working but
will show signs of cosmetic wear and tear. It may come with it’s original packaging
or not, please check the product description.
Parts – This item is sold just for parts, meaning it is
unworking or unable to serve it’s purpose. It may come with it’s original packaging
or not, please check the product description.
Brand New Products: All our Brand New products come with Manufaturer warranty. These can vary in length and it's important to check with the manufaturer of the product what warranty they provide and what is covered.
Used Products: All our used products come with 1 years warranty provided by us and some products may have manufaturer warranty.
Refurbished Products: With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues, that have not been influenced by the customer. There is also Manufactured Refurbished products which they will specify how long their warranty is.
Custom Gaming PCs: All our Custom PCs by default come with 3 years warranty. This includes parts and labour. You can also upgrade to 5 years warranty. Our warranty includes all hardware issues relating to the machine. If there is any faults, we will attempt to solve this remotely and if needed get the PC collected and back to base for repair.
Read more - Warranty Information
