Shipping and Returns

Thank you for choosing Direct Computers. We will ensure your package gets to you as fast and as safe as possible.

Most of our packages are sent through DPD with tracked next day delivery. Once your purchase has been dispatched you'll receive a notification either via email or SMS so you'll know when to be in for your package. If you need delivery to be on a specific day, please get in touch so we can dispatch it on the right day for you.

Returning a purchase

Thank you for shopping at Direct Computers, If you are not entirely satisfied with your purchase, we're here to help.

I've changed my mind, how do I return my purchase?

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unused and in its original packaging. This option is available for 30 days after delivery according to the 'Consumer Contracts (Information, Cancellation and Additional Charges) Regulations’, we will accept items back even if you have opened the goods to inspect them. Your right to return may be refused if:

• You have voided the warranty by breaking the warranty seal.

• You have installed software on your device.

• The device has evidence of tampering.

You are entitled to a refund if:

• You inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods.

•The goods must be in an ‘as new’ condition (You can examine the goods as you would in a shop, but you must not have used or installed them or input any data on them. Software packaging discs, if any, must still be sealed).

•Returned in the original packaging, along with any accessories. Photos must be taken of the sealed package before transit and the pre-sealed inner packing and sent to customerservice@directcomputers.co.uk before package will be collected/shipped.

Whilst the goods are in your possession you must take reasonable care of them. In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract. If you consent to a digital download starting within the 14-day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
We will cover the cost of items being returned if there is no fault or you are within the 30 day return window. If you change you mind after the 30 days since purchase expires, this will require you to be responsible for shipping the item back to us.

My item is faulty and isn't working. What's my next step?

If your goods have arrived faulty, then as per the Consumer Rights Acts of 2015, you are entitled to a full refund as long as you notify us within our set period of 30 days that your goods are faulty. Return shipping costs will be refunded to you if our team discover the item in question to be faulty. This will be deducted from your refund of the faulty goods. If the product is not discovered to be faulty, then you may not be entitled for reimbursement for your shipping costs.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your machine is Hardware banned, this would immediately void the warranty on your machine. As this process cannot be undone, you would be required to pay for the replacement parts. In some cases it can be mutliple parts that are banned, including memory, storage, motherboard and more. WE DO NOT SUPPORT CHEATERS!

I've purchased software. What is the returns policy?

We do NOT provide refunds for purchases of Windows licenses that are either bought independently or ones that come pre-installed on your system, in accordance with Microsoft policy.

I suspect the package may have received damage during transit

If you suspect your package has received damage in transit, you must let us know immediately and send photographic evidence of your box before it is opened: you can contact us via our livechat service or customerservice@directcomputers.co.uk. This is for purposes of insurance.

If your computer has indeed been damaged and is not working as intended, then we always endeavour to try and get your PC up and working for you as soon as possible. If this is not possible remotely, then your PC can be sent back to us (with photos sent of the package before transit) for inspection and diagnose the problem for you. if parts are damaged we will swap like for like or upgrade with the price difference of the upgrade added on.

Our collection policy and guidelines

We use DPD for the return of the majority of our items such as computers, monitors and laptops. Please be aware collections can only be made Monday to Friday between 9am and 5pm. Weekend collections are not possible.

Smaller items such as parts (example: Wi-Fi Dongle) may require returning via a DPD drop off point or via Royal Mail at your nearest post office.

If you would prefer to arrange your own courier for returning your item please let us know in advance when you request a return.

Packing guidelines for returns

It is best to use the original packaging. If you no longer have this, then a strong cardboard box with high-quality bubble wrap is your next best option.
Ensure the corners are protected with either the polystyrene it was originally wrapped in or a thick layer of bubble wrap.
Cover the entire PC in bubble wrap: all sides and edges should be thoroughly protected. If shipping extras such as monitors, ensure it is unattached from any stands and wrap in a double layer of bubble wrap.
Once the item is packaged, it should be transported in a its original box or a box of similar size. Please ensure the item/s are packaged tightly and can't move around.
Once you have wrapped up your PC, you must send photos to customerservice@directcomputers.co.uk before we will arrange a collection for you for purposes of insurance.

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Extra Information

We hold the right to refuse or refund any purchase made through any of our commerce sites and locations. Purchases made through credit cards are subject to analysis via our anti-fraud system, and we hold the right to offer alternative payment methods if the checks return unsatisfactory or high-risk.

Declaration

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the Direct Computers website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.