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FREQUENTLY ASKED QUESTIONS

Thanks for shopping at Direct Computers, If you're struggling with anything please read our useful FAQs below, or contact us for more information!

How do I cancel an order?

Please login to your account to request to cancel, if you checked out as guest please email orders@directcomputers.co.uk, contact us via our live chat on our website or call 0114 296 0035 to request to cancel your order before it ships. If it has already shipped you will need to request a return and follow the instructions.

Do you accept returns/offer refunds?

Yes, we do accept free returns within 30 days of purchase. Whether you change your mind or the item has been damaged. We will aim to replace or refund your order.

How do I make changes to an order I've already placed?

If you would like to change your order, if it hasn’t been collected by a courier please email orders@directcomputers.co.uk, call us on 0114 296 0035 or visit our live chat support.

How do I track my order?

You will be given a tracking ID by the courier that was used, You may be emailed directly by the courier with information about your delivery.

What happens if my order is damaged in transit?

If your order is damaged in transit, we will arrange this to be returned to us for replacement or for a full refund.

What payment methods do you accept?

We accept all major debit and credit cards, PayPal, Klarna Credit, Amazon Pay, Google Pay or Bank Transfer. Your payments are processed safely and kept secure at all times.

What are my shipping options?

You can choose from various couriers that we use on a day to day basis, Our main couriers are DPD and Royal Mail.


How do I contact you if I can't find the answer to my question?

You can contact us any time by emailing customerservice@directcomputers.co.uk, filling in the form on this page, if our live chat is online you can speak to one of our team instantly or you can call us on 0114 296 0035 with any questions you have regarding wanting to place an order, updates about your order or for any other questions about our products or services.

What to do if my order hasn't arrived?

If your order hasn't arrived yet, make sure to first check if you have ordered a custom built PC, as we give around 4-6 working days. If you have received tracking but the item hasn't arrived please check the courier website. If you're still concerned please contact us.

When will my order ship?

Almost all of our PCs are built to order, meaning unless otherwise stated, there is a build time of around five to ten working days before it is shipped, when you will be sent an email with your courier tracking number. Our cut off for next day delivery is 12pm. It can be up to 4-6 working days if you have chosen a free delivery service.


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