Full Name *

Email *

Phone Number *

Order Number *

When did you recieve your order? *

Why are you returning this item/s? *

Are you reporting this within 48 Hours of Delivery? *

We can get this collected and returned to us without costs.

Our policy is to notify us within 48 hours otherwise we may not be able to claim for damages, which can incur costs.

Due to being out of warranty there will be a cost for collection and re-delivery of the PC system. This will be sent to you on email after the form, dependant on location and items being returned.

Costs for collection and re-delivery of your PC System will be emailed to you after this form. Costs are dependant on location and the item being sent.

Is your order a Custom PC? *

Are you within the 14 day return window? *

Please note you would need to return this item yourself to Direct Computers, 3 Dronfield Court, Wards Yard, Dronfield, Derbyshire, S18 1QJ

Due to being out of our return window your requested may be deined or if accepted, fees will apply.

Please note you would need to return this item yourself to Direct Computers, 3 Dronfield Court, Wards Yard, Dronfield, Derbyshire, S18 1QJ

Return to be arranged by *

Please let us know what you are wanting to sell/trade in to us *

Please specify the fault in detail *

Are you outside of the UK (This includes Republic of Ireland)? *

Full collection address *

Collection Date *

How many boxes need collecting? *

Request return subject to approval *

Request Approval

Terms and Conditions

All returns must be preceded by clear photographs displaying the item in its original packaging, clearly showing how it has been packed. If the item has been removed from its original packaging, you must upload several clear photographs displaying the state of the hardware.

PLEASE NOTE: If you no longer your original packaging then please use a double corrugated, strong cardboard box with high-quality bubblewrap (with large bubbles) and extra cardboard and internal padding. Your item should not be able to move in it's box.

Is the item you're returning a PC? *

Please download and read our helpful guide on packaging a PC that is being returned click here

Please Upload Internal Packaging Photos *

Choose file or drag here

Please clearly show the PC with it's internal packaging, instapak foam and any padding before putting it in the box

temp-for-124283-file2-5_

Please Upload External Packaging Photos *

Choose file or drag here

Please clearly show the PC in it's box with sufficent packaging and then the box taped up

temp-for-124283-file2-7_

Terms and Conditions

All returns must be preceded by clear photographs displaying the item in its original packaging, clearly showing how it has been packed. These will be assessed by our Shipping Team prior to Collection being arranged. If the item has been removed from its original packaging, you must upload several clear photographs displaying the state of the hardware prior to Collection, and then return the item to its original packaging.

Is the item you're returning a PC? *

Please download and read our helpful guide on packaging a PC that is being returned click here

Please Upload Internal Packaging Photos *

Choose file or drag here

Please clearly show the PC with it's internal packaging, instapak foam and any padding before putting it in the box

temp-for-124283-file2-1_

Please Upload Internal Packaging Photos *

Choose file or drag here

Please clearly show the Item with it's internal packaging before putting it in the box

temp-for-124283-file2-2_

Please Upload External Packaging Photos *

Choose file or drag here

Please clearly show the PC in it's box with sufficent packaging and then the box taped up

temp-for-124283-file2-3_

Please Upload External Packaging Photos *

Choose file or drag here

Please clearly show the item in it's box with the required packaging before taping the box

temp-for-124283-file2-4_

Please type in the rough weight in KG of the items that need collecting *

Important Information

Please note that you will be liable for any damage incurred in transit if your item is not packaged adequately. Items/Components damaged in transit will be returned to you in the state they were in upon receipt at Direct Computers’ workshop. It is therefore very important to ensure that your packaging meets with our minimum criteria.

If you have read and agree to the terms specified above please tick the below below, sign press SUBMIT.

Please tick this box to indicate that you have carefully read Direct Computers’ “Packing Guidelines for Returns” Policy and our “How do I return a faulty product?” Explainer, available in drop down boxes on the following webpage Shipping & Returns *

Important Information

PLEASE NOTE: As we utilise a third-party Courier Service, Direct Computers does not have control over the time of collection and cannot guarantee that special instructions to the courier will be followed. However, tracking information will be made available to the customer.

If you have read and agree to the terms specified above and would like to proceed and book in a Collection, please press SUBMIT below.

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

fairphone