Full Name *

Email *

Phone Number *

Order Number *

When did you recieve your order? *

Are you outside of the UK (This includes Republic of Ireland)? *

Please be aware that collection prices outside of the UK will be higher than the standard charge.

Why are you returning this item/s? *

Please let us know what you are wanting to sell/trade in to us *

Please specify the fault in detail *

Has the item/s packaging been opened? *

Has the item been handled outside its original packaging? *

Has the item been used in any way (for example: plugged in and powered on if it is a PC) *

Full collection address *

Shipping Fees

Free for first attempted collection of this item/s. For failed collections a charge will be applied.

Please be aware due to change of mind you would be liable for covering the costs to send the item back to us. Alternatively we offer a collection service. Collection vary according to the distance to the collection address, collection from address in Mainland Britain [excluding the Scottish Highlands] can range from £20 to £40. Failed collections would result in a charge after the first attempt.

Please be aware that prices for collection vary according to the distance to the collection address, collection from address in Mainland Britain [excluding the Scottish Highlands] can range from £20 to £40.

I confirm I am happy with being charged for the collection and re-delivery *

Would you prefer to send back the item yourself or use our collection service? *

Please ship the item to this address Direct Computers, 3 Dronfield Court, Wards Yard, Dronfield, Derbyshire, S18 1QJ with a note inside the box with your order number. Plesae note any damage occured in transit would be liable by yourself due to inadequete packaging.

Full collection address *

Collection Date *

How many boxes need collecting? *

Full collection address *

Collection Date *

How many boxes need collecting? *

Terms and Conditions

All returns must be preceded by clear photographs displaying the item in its original packaging, clearly showing how it has been packed. These will be assessed by our Shipping Team prior to Collection being arranged. If the item has been removed from its original packaging, you must upload several clear photographs displaying the state of the hardware prior to Collection, and then return the item to its original packaging.

PLEASE NOTE: If you no longer your original packaging then please use a double corrugated, strong cardboard box with high-quality bubblewrap (with large bubbles) and extra cardboard and internal padding. Your item should not be able to move in it's box. Your item may not be covered by our insurance if not packed according to these guidelines.

Is the item you're returning a PC? *

Please download and read our helpful guide on packaging a PC that is being returned click here

Please Upload Internal Packaging Photos *

Choose file or drag here

Please clearly show the PC with it's internal packaging, instapak foam and any padding before putting it in the box

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Please Upload Internal Packaging Photos *

Choose file or drag here

Please clearly show the Item with it's internal packaging before putting it in the box

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Please Upload External Packaging Photos *

Choose file or drag here

Please clearly show the PC in it's box with sufficent packaging and then the box taped up

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Please Upload External Packaging Photos *

Choose file or drag here

Please clearly show the item in it's box with the required packaging before taping the box

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Please type in the rough weight in KG of the items that need collecting *

Important Information

Please note that you will be liable for any damage incurred in transit if your item is not packaged adequately. Items/Components damaged in transit will be returned to you in the state they were in upon receipt at Direct Computers’ workshop. It is therefore very important to ensure that your packaging meets with our minimum criteria.

PLEASE NOTE: As we utilise a third-party Courier Service, Direct Computers does not have control over the time of collection and cannot guarantee that special instructions to the courier will be followed. However, tracking information will be made available to the customer.

If you have read and agree to the terms specified above and would like to proceed and book in a Collection, please press SUBMIT below.

Please tick this box to indicate that you have carefully read Direct Computers’ “Packing Guidelines for Returns” Policy and our “How do I return a faulty product?” Explainer, available in drop down boxes on the following webpage Shipping & Returns *

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

DrayTek Vigor 2962 Router/Firewall

For extra information please see the manufaturers website

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