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Direct Computers Ultimate Software Support – Complete Remote PC Support Package
Direct Computers Ultimate Software Support – Complete Remote PC Support Package está agotado y se enviará tan pronto como vuelva a estar disponible.
Direct Computers Ultimate Software Support – Complete Remote PC Sup...
Direct Computers Premium Support
Ultimate Software Support
Our complete software support package, combining PC maintenance, gaming optimisation and additional remote troubleshooting in one convenient service.
Three hours of technician time · 30-day booking period
Complete support, all in one package
From keeping Windows and your drivers up to date to getting your favourite games running the way you want, Ultimate Software Support brings together our core software services with extra time for troubleshooting.
Whether you're looking to maintain your PC, improve your gaming experience or get help with software-related problems, our technicians are here to help remotely.
What's included?
Service 01 · 1 Hour
Software Maintenance
Get your system checked and essential software brought up to date where appropriate.
- Windows updates and configuration checks
- Graphics driver updates
- Motherboard chipset and essential driver checks
- Audio, network and peripheral driver checks
- BIOS/UEFI assessment and updates where appropriate
- Basic software health checks and recommendations
Service 02 · 1 Hour
Gaming Optimisation
Configure your system and favourite games around your hardware and personal preferences.
- Windows gaming settings and graphics configuration
- Optimisation for up to three games
- Resolution, refresh rate and frame-rate settings
- DLSS, FSR and frame-generation options where supported
- Performance checks where practical
- Recommendations for improving your gaming experience
Service 03 · 1 Hour
Additional Software Support
Use your additional hour to get help with common software issues and configuration problems.
- Windows and application troubleshooting
- Help with game launch issues and software-related crashes
- Driver and configuration problem-solving
- Assistance with supported software and settings
- Remote assistance with a technician
- Video appointment options where appropriate
More support. Better value.
Book all three services together and benefit from a package price instead of paying for each hour separately.
How it works
1. Purchase your package
Order Ultimate Software Support through Direct Computers.
2. Arrange your appointments
Our team will contact you to arrange your sessions at mutually convenient times.
3. Connect remotely
With your permission, our technician will connect to your PC and carry out the agreed work.
4. Get the support you need
Use your included sessions within 30 days of purchase and get back to enjoying your PC.
Important information
- Includes three hours of technician time across software maintenance, gaming optimisation and additional software support.
- Included sessions must be booked and used within 30 days of purchase.
- Gaming optimisation covers up to three games during the dedicated one-hour session, subject to complexity and time available.
- Your PC must have a working internet connection and support remote access.
- Video appointments are available where appropriate and subject to scheduling.
- Hardware repairs, replacement components, physical servicing and complex hardware fault diagnosis are not included.
- Performance improvements cannot be guaranteed and depend on your hardware, software and existing configuration.
- Any additional work outside the included allowance will be discussed and agreed with you beforehand. Our standard rate is £48 per hour.
Complete support for your PC
From routine maintenance to gaming optimisation and software troubleshooting, Direct Computers is here to help.
Direct Computers · Expert PC Support
Brand New – This product is Brand New and in it’s original
packaging.
New - Open Box - This product is unused but the box has been opened.
New – No Box – This product is unused but doesn’t come with
the original box/packaging.
Refurbished – This product has been refurbished by ourselves
or by the manufacturer.
Excellent Used – This item is used, tested and fully working
but in like new condition. It may come with it’s original packaging or not,
please check the product description.
Good Used – This item is used, tested and fully working but
will show signs of cosmetic wear and tear. It may come with it’s original packaging
or not, please check the product description.
Parts – This item is sold just for parts, meaning it is
unworking or unable to serve it’s purpose. It may come with it’s original packaging
or not, please check the product description.
Brand New Products: All our Brand New products come with Manufaturer warranty. These can vary in length and it's important to check with the manufaturer of the product what warranty they provide and what is covered.
Used Products: All our used products come with 1 years warranty provided by us and some products may have manufaturer warranty.
Refurbished Products: With our refurbished products, we offer a free 3-month warranty which covers all software and hardware issues, that have not been influenced by the customer. There is also Manufactured Refurbished products which they will specify how long their warranty is.
Custom Gaming PCs: All our Custom PCs by default come with 3 years warranty. This includes parts and labour. You can also upgrade to 5 years warranty. Our warranty includes all hardware issues relating to the machine. If there is any faults, we will attempt to solve this remotely and if needed get the PC collected and back to base for repair.
Read more - Warranty Information
