Politique d’expédition
5. DELIVERY
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5.1 |
All our products and custom builds are dispatched between Monday to Friday. WE DO NOT DISPATCH ON WEEKENDS. Almost all our PCs are built to order, meaning unless otherwise stated, there is a build time of around 7 to 11 working days for standard and 3-5 working days for express before it is shipped, you will then be sent an email with your courier tracking number. OUR CUT OFF FOR NEXT DAY DELIVERY IS 2PM. |
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5.2 |
Most of our packages are sent through DPD with tracked next day delivery. Once your purchase has been dispatched, you'll receive a notification either via email or SMS so you'll know when to be in for your package. DPD WILL CONTACT YOU ON THE DAY OF DELIVERY WITH A TIME SLOT BETWEEN 9AM-5PM, WE CANNOT CONTROL THE TIME IT'S DELIVERED, DPD DECIDE THE TIME. If you're unavailable to take your package, DPD provide alternative options found on their app or on their tracking page. If you need delivery to be on a specific day, please get in touch so we can dispatch it on the right day for you. |
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5.3 |
Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances. |
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5.4 |
Please ensure that you or someone who is authorised to sign for the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage, then you can either refuse the delivery or sign for the package as damaged. |
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5.5 |
The Products will be at your risk from the time of delivery. |
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5.6 |
You may collect the goods from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name, order confirmation and address. |
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5.7 |
Please inspect you item for damage within in the first 48 hours after your item has been delivered. If you do not inform us of damage within this time frame you may not be entitled to a refund. |
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5.8 |
When either ordering a Custom PC or other product, please keep your original box and packaging. Failure to do so will result in implications in returning the product. Please see point 6.12 of Clause 6 in our Terms and Conditions. |
| 5.9 | If you order Products from our Website for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. |
| 5.10 | Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK. |
For most of our deliveries we use a combination of two couriers: we use DHL and DPD to deliver and collect our large item orders daily. For our smaller items we use Royal Mail.
Important Shipping Information
All our products and custom builds are dispatched between Monday to Friday. WE DO NOT DISPATCH ON WEEKENDS. Almost all of our PCs are built to order, meaning unless otherwise stated, there is a build time of around 7 to 11 working days for standard or 3-5 working days for express before it is shipped, you will then be sent an email with your courier tracking number. OUR CUT OFF FOR NEXT DAY DELIVERY IS 2PM.
Most of our packages are sent through DPD with tracked next day delivery. Once your purchase has been dispatched you'll receive a notification either via email or SMS so you'll know when to be in for your package. DPD WILL CONTACT YOU ON THE DAY OF DELIVERY WITH A TIME SLOT BETWEEN 9AM-5PM, WE CANNOT CONTROL THE TIME IT'S DELIVERED, DPD DECIDE THE TIME. If you're unavailable to take your package, DPD provide alternative options found on their app or on their tracking page.
If you need delivery to be on a specific day, please get in touch so we can dispatch it on the right day for you.
For our DHL packages
Once your package has been scanned into DHL’s system, the tracking number will be sent via DHL to your email with an estimated delivery time. All our deliveries are for next day and any package sent should make its way to you in that time frame once it has been collected, but this does not take into account any unforeseen delays that may occur.
For our DPD packages
Like DHL, your tracking number will be sent via DPD’s automated system to you with an estimated delivery time. All our deliveries are set with next day shipping and any package sent should make its way to you in that time frame once collected, but this does not take into account any unforeseen delays that may occur on the courier's end.
For our Royal Mail packages
The package will be sent tracked and will be delivered the day after posting. A tracking number will be sent to you to enable you to track the parcel yourself. Once the item has been posted, Royal Mail will always try and deliver the next working day, but this is never a guarantee.
Items shipped from suppliers
Occasionally, items will be shipped directly from our suppliers and not from our offices in Sheffield. These suppliers may use alternative couriers, but a tracking number will always be supplied. If an item is shipped from our suppliers we have less control over dispatch times but we try to ship directly from our offices wherever possible.
