Full Name *

Email *

Phone Number *

Order Number *

When did you recieve your order? *

Please note for collections made by Direct Computers that incur fees, these will be quoted to you via email after the form submission.

Why are you returning this item/s? *

Are you within the 14 day return window? *

Please specify in detail the upgrades you are having done *

If you are trading in or selling to us please share Images/Videos of the item

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Do you have the original packaging? *

Please note we are unable to provide packaging therefore, if an item gets damaged in transit due to insufficent packaging this will not be covered under warranty, incur costs and may effect a refund.

Include Clear Photos of Damage *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Are you reporting this within 48 Hours of Delivery? *

Our policy is to notify us within 48 hours otherwise we may not be able to claim for damages, which can incur costs.

Return to be arranged by *

We can get this collected and returned to us without costs. After 2 failed collections costs will incur.

Please note you would need to return this item yourself to Direct Computers, 3 Dronfield Court, Wards Yard, Dronfield, Derbyshire, S18 1QJ

Please note as you are after the 14 day return window your submission will be reviewed by our team.

Return to be arranged by *

Please specify the fault in detail *

Please share any helpful Images/Videos/Screenshots

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Return to be arranged by *

We can get this collected and returned to us without costs. After 2 failed collections costs will incur.

Are you outside of the UK (This includes Republic of Ireland)? *

Full collection address *

Collection Date *

How many boxes need collecting? *

Terms and Conditions

Whether Direct Computers or the Customer is returning the item all returns must be preceded by clear photographs displaying the item in its original packaging, clearly showing how it has been packed. If the item has been removed from its original packaging, you must upload several clear photographs displaying the state of the hardware.

PLEASE NOTE: If you no longer your original packaging then please use a double corrugated, strong cardboard box with high-quality bubblewrap (with large bubbles) and extra cardboard and internal padding. Your item should not be able to move in it's box.

Is the item you're returning a PC? *

Please download and read our helpful guide on packaging a PC that is being returned click here

Please Upload Internal Packaging Photos *

Choose file or drag here

If you are returning a PC please clearly show the PC with it's internal packaging, instapak foam and any padding before putting it in the box

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Please Upload External Packaging Photos *

Choose file or drag here

If you are returning a PC please clearly show the PC in it's box with sufficent packaging and then the box taped up

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Please enter a rough estimate in KG the weight of your parcel *

Important Information

Please note that you will be liable for any damage incurred in transit if your item is not packaged adequately. This also includes not using the original packaging. Items/Components damaged in transit will be returned to you in the state they were in upon receipt at Direct Computers’ workshop or quoted for repair/replacement. It is therefore very important to ensure that your packaging meets with our minimum criteria.

PLEASE NOTE: As we utilise a third-party Courier Service, Direct Computers does not have control over the time of collection and cannot guarantee that special instructions to the courier will be followed. However, tracking information will be made available to the customer.

If you have read and agree to the terms specified above and would like to proceed and book in a Collection, please press SUBMIT below.

Please tick this box to indicate that you have carefully read Direct Computers’ “Packing Guidelines for Returns” Policy and our “How do I return a faulty product?” Explainer, available in drop down boxes on the following webpage Shipping & Returns *

Signature *

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Thanks for submitting our form!

One of our colleagues will get back in touch with you soon!

Thanks for submitting our form!

One of our colleagues will get back in touch with you soon!

VIVO 16 U5-325 16GB 512GB W11H

For extra information please see the manufaturers website

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