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troubleshooting

Struggling to setup your brand new PC? Running into issues? Read through our FAQs for common PC issues. If you still find yourself struggling please contact us via live chat or customerservice@directcomputers.co.uk

First time set-up guide

When your PC arrives

When you first receive your PC make sure there is no damage by checking all sides and the box it came in. If there is any damage or anything moving around in the PC, please contact us and keep your original box in case a return is needed. 

Setting up your PC for the first time

  •  First power on your PC with just the power plugged in and make sure it turns on. 
  • Connect the PC to your monitor by plugging into your graphics card at the back of the machine (usually found at the back at the bottom). Don't plug into the onboard graphics, unless you don't have a graphics card.
  • You should see your monitor start to display, if everything loads with no issues, continue to plug in your peripherals and Windows will automatically find any drivers needed. 
  • All our PCs come with Wi-Fi by default, in some cases you may need to install the antennae found in the box your PC came with to the back of the PC. You should be able to see where it fits into.

Diagnosing common problems

Our PCs come with Windows 10, enabling easy search for the Windows on board Troubleshooter. Simply click the magnifying glass on the bottom left of your tool bar at the bottom of your screen. Typing "Troubleshoot" will direct you to "Troubleshoot settings. (it has a wrench icon). Here, you can diagnose specific problems (for example if your bluetooth is not connecting or Wi-fi is not being recognised).

Top Tips

• Keep your PC up to date. Windows will tend to automatically apply updates but sometimes it might need a helping hand. Simply press the Windows key and type Windows updates, from there click Check for Windows Updates and then install any that pop up.

• Keep your drivers up to date. One of the main drivers will be your graphics card, if you have a Nvidia one, you'll see in the bottom right the Nvidia control panel/experience, from there you'll be notified when a new update comes out for your GPU. 

• If you run into a BSOD (Blue Screen Of Death), there can be many causes of this. When the screen comes up, you'll receive an error message, make sure to remember this. Most BSODs come from installing an application, updating a driver or having something causing compatibility issues. It's important to remember what happened before you started seeing it. Contact us if you receive this issue