Struggling to setup your brand new PC? Running into issues? Read through our FAQs for common PC issues. If you still find yourself struggling please contact us via live chat or firstname.lastname@example.org
First time set-up guide
When your PC arrives
Setting up your PC for the first time
- First power on your PC with just the power plugged in and make sure it turns on.
- Connect the PC to your monitor by plugging into your graphics card at the back of the machine (usually found at the back at the bottom). Don't plug into the onboard graphics, unless you don't have a graphics card.
- You should see your monitor start to display, if everything loads with no issues, continue to plug in your peripherals and Windows will automatically find any drivers needed.
- All our PCs come with Wi-Fi by default, in some cases you may need to install the antennae found in the box your PC came with to the back of the PC. You should be able to see where it fits into.
Diagnosing common problems
Our PCs come with Windows 10, enabling easy search for the Windows on board Troubleshooter. Simply click the magnifying glass on the bottom left of your tool bar at the bottom of your screen. Typing "Troubleshoot" will direct you to "Troubleshoot settings. (it has a wrench icon). Here, you can diagnose specific problems (for example if your bluetooth is not connecting or Wi-fi is not being recognised).