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FAQs

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservice@directcomputers.co.uk

Questions & Answers

Please login to your account to request to cancel, if you checked out as guest please email orders@directcomputers.co.uk, contact us via our live ch at on our website or call 0114 296 0035 to request to cancel your order before it ships. If it has already shipped you will need to request a return and follow the instructions. 

Yes, we do accept free returns within 30 days of purchase. Whether you change your mind or the item has been damaged. We will aim to replace or refund your order.

If you would like to change your order, if it hasn’t been collected by a courier please email orders@directcomputers.co.uk, call us on 0114 296 0035 o r visit our live chat support. 

We accept all major debit and credit cards, PayPal, Klarna Credit, Amazon Pay, Google Pay or Bank Transfer. Your payments are processed safely and kept secure at all times. 

You can choose from various couriers that we use on a day to day basis, Our main couriers are Royal Mail, DPD, or DHL/UK Mail. 

Almost all of our PCs are built to order, meaning unless otherwise stated, there is a build time of around five to ten working days before it is shipped, when you will be sent an email with your courier tracking number.

Our cut off for next day delivery is 12pm. It can be up to 4-6 working days if you have chosen a free delivery service. 

You will be given a tracking ID by the courier that was used, You may be emailed directly by the courier with information about your delivery. 

If your order is damaged in transit, we will arrange this to be returned to us for replacement or for a full refund. 

Please contact us by emailing orders@directcomputers.co.uk, visit our live chat or cal l us on 0114 296 0035 and we will investigate this with the courier. You can also view any updates from the courier via their website using your tracking ID if the parcel has been delayed. 

You can contact us any time by emailing orders@directcomputers.co.uk, if our live chat is online you can speak to one of our team instantly or you can call us on 0114 296 0035 with any questions you have regarding wanting to place an order, updates about your order or for any other questions about our products or services.