Sometimes returns are an inevitable part of shopping. If for whatever reason you are unhappy with your purchase, we are happy to help you with its return and a possible refund.

Please find below our return form which you will need to complete for processing returns and refunds. You can also email customerservice@directcomputers.co.uk 

This form will be processed by one of our team within 24 hours of it being sent. if your delivery is deemed eligible for a return or refund (such as damaged goods, in which a photo will need to be taken for review), we will arrange the shipping back to us. Please ensure your package is packaged how it arrived before sending it back to us. We can either exchange the item, refund the item or alternatively you can send it back to us for repair which we will then ship back.

A courier will arrive to collect your parcel with a label to ship it back to us (alternatively the label may be sent directly in the post).

Please allow up to 48 hours for delivery and a further 2-4 working days to process any returns to be sent back to you or to be refunded.

We always strive to make returns as smooth and painless of a process as possible.

Returns form

The name linked to the order
The Email address linked to the order
The order number. This can be found on your order confirmation Email.
The items you want to return from the order
Please select your reason for return
Please enter any further information about why you want to make a return
Collection Address
The address to collect the return from
Maximum 5 files.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.