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Frequently Asked Questions
How do I cancel an order?
Please login to your account to request to cancel, if you checked out as guest please email orders@directcomputers.co.uk, contact us via our live chat on our website r call 0114 296 0035 to request to cancel your order before it ships. If it has already shipped you will need to request a return and follow the instructions.
Do you accept returns / offer refunds?
Yes we do accept free returns within 30 days of purchase if anything is wrong with your order and you will be refunded 100%.
How do I make changes to an order I’ve already placed?
If you would like to change your order, if it hasn’t been collected by a courier please email orders@directcomputers.co.uk, call us on 0114 296 0035 or visit our live chat support.
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Klarna Credit or Bank Transfer. Your payments are processed safely and kept secure at all times.
What are my shipping options?
You can choose from various couriers that we use on a day to day basis, Our main couriers are Royal Mail, UPS, DPD, or DHL/UK Mail.
When will my order ship?
Our cut off for next day delivery is 4.45pm and depending on the selected service you choose; it can be up to 4-6 working days if you have chosen a free delivery service.
How do I track my order?
You will be given a tracking ID by the courier that was used, You may be emailed directly by the courier with information about your delivery.
What happens if my order is damaged in transit?
If your order is damaged in transit, we will arrange this to be returned to us for replacement or for a full refund.
What do I do if my order hasn’t arrived?
Please contact us by emailing orders@directcomputers.co.uk, visit our live chat or call us on 0114 296 0035 and we will investigate this with the courier. You can also view any updates from the courier via their website using your tracking ID if the parcel has been delayed.
How do I contact you if I can’t find the answer to my question here?
You can contact us any time by emailing orders@directcomputers.co.uk, if our live chat is online you can speak to one of our team instantly or you can call us on 0114 296 0035 with any questions you have regarding wanting to place an order, updates about your order or for any other questions about our products or services.